Refund and Return Policy
You may request for a refund by submitting a written request in English or Russian to YunGO's customer service email at [email protected]
Refund requests carried out through other means shall not be eligible for the refund. For the avoidance of doubt, no refunds shall be given for Services paid or credit acquired through vouchers, gift cards or similar.
Fortis Communications Inc. reserves the right to deny repetitive refund requests. Any abuse by you of the terms relating to refunds hereunder shall lead to the termination of this Agreement.
All payments older than 60 days are non-refundable. You can send your request to [email protected] so that our agents evaluate your case.
Circumstances of No Refund
Fortis Communications Inc. generally does not refund your services and products in the following situations:
a. If the services and/or products fail to meet your needs due to your lack of understanding of the products functions and capabilities.
b. A refund request for part of an order, since we cooperates with third parties payment platforms, which do not support partial refunds within an order.
c. If you have a 'change of mind' after completing a purchase.
d. Due to technical trouble, if you refuse to cooperate with the support team in attempts at troubleshooting by declining to provide detailed descriptions and information regarding the problem, or refusing to try to apply the solutions provided by the support team.
e. A refund request for technical problems after the software has been updated, if the order exceeds 30 days or more that 10% of payment is consumed.
f. Any refund request for a Calling Plan, when the latter is purchased, as part or as a whole of an accepted purchase.
g. If user consumed more than 10% of the sum of sevral payments.
If you have any questions about this Terms, the practices of this site, or your dealings with this site, please contact us at:
Fortis Communications Inc
33 KINNEY GATE ST. MAPLE, ON, L6A2S5, CANADA